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Job CategoryIntern
Job Details
DEPARTMENT DESCRIPTION:
Business Operations at MuleSoft, a Salesforce company, is critical in supporting the Account Executives, Sales Leaders, and all field teams driving the adoption of innovative API-led connectivity solutions around the world. MuleSoft's mission is to help organizations innovate faster by making it easy to connect the world's applications, data, and devices. Companies like Netflix, Cisco, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity.
ROLE DESCRIPTION:
We are seeking a Business Operations Intern to anchor/build the portfolio of rhythms and processes to direct and manage global field performance. Business Operations designs and manages the operating rhythms and management systems for our global field organization to support our rapidly growing business and empower our employees to do the best work of their careers. The successful candidate will establish themselves as a trusted advisor to the Director of Business Operations. This individual will partner with operations and business leaders from Sales, Services, Customer Success, and Alliances & Channels as well as our Product, Finance, Marketing, Employee Success, and Salesforce teams.
YOUR IMPACT (RESPONSIBILITIES):
Partner with Field leadership teams to refine, scale, and institutionalize our global system of standard operating rhythms used to align field teams around strategic objectives, measure progress, and address shortfalls or deviations
Lead strategic initiatives to improve the scalability, agility, and efficiency of the MuleSoft field operating model in its ability to identify, design, deliver, and improve API-led solutions to our customers' business problems
Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, or to track effectiveness of improvements
Maintain global playbook for common field/sales policies and processes
Work with MuleSoft Field Strategy & Analytics to continuously evaluate and improve the accuracy of business metrics and information produced for internal or external consumption while also minimizing the effort required to produce it
Coordinate with Global Enablement to define and deliver training to facilitate adoption of new field processes resulting from Business Operations initiatives
Be a subject matter expert in process improvement, organizational design, and management/measurement systems
REQUIREMENTS:
Working towards completion of MBA (Spring 2023 grad)
Prior experience in large scale technology company required, enterprise software preferred
Demonstrated leadership in delivering results with large-scale, cross-functional teams
Proven track record of establishing and managing operations with an emphasis on maintaining operating rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance
Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations
Creative thinker that can generate innovative ideas, work collaboratively, and lead a cross-functional team of stakeholders to drive execution
Experience in reengineering, organizational design, process improvement; lean startup or design thinking a plus
Flexibility and ability to adjust on the fly, to new demands with a high sense of urgency
Proven track record in performing well in a fast-paced environment and organizational skills to manage multiple projects with tight deadlines effectively
Strong executive presence, presenting to large groups, effective communication, and influence skills
Strong collaboration and problem-solving skills
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