About the job
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Bengaluru
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the incidents reported by customer through voice, emails, and chats c: Identify, investigate, and diagnose technical issues, troubleshoot, and resolve. Issues like Password reset, account unlock, MO365, Hardware and Software related issues, etc. d: Follows the incident life cycle as defined by process e: Technologist to respond to the issues reported by Customer predominantly through Voice
Technical Experience : a: Good problem solving and analytical skills b: Interaction and through email, chat remote support, depending on aligned Project job nature c: Technologist to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to right assignment group
Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster
Educational Qualification : Bachelors degree: BE,BTech,BCA,BSc with technical knowledge.Good to have:Technical certification
Additional Information : Work From Office is Mandatory. Work Location-Bangalore,Gurgaon. Office facility as per Project.
15 years of full time education