AWS Technology Associate (Remote)

AWS Technology Associate (Remote)

Regular price

A large client of ours, a Global Consulting Firm, is looking to add AWS Technology Associates to their growing call center team. All candidates must have a Bachelor's Degree from an Accredited University and 1+ years of experience with AWS (Amazon Web Services- Connect). This opportunity is a fully remote, 6-month contract to hire opportunity.


  • Data extraction for metric reporting
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling, and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)


  • 1+ years of experience with AWS, AWS Connect preferred
  • Bachelor's Degree
  • Exceptional communication skills, comfort being on the phone and having first-person engagement with bank professionals
  • Working knowledge of MS Excel, including pivot tables, macros, filtering, and sorting.
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