AWS Technology Associate (Remote)

A large client of ours, a Global Consulting Firm, is looking to add AWS Technology Associates to their growing call center team. All candidates must have a Bachelor's Degree from an Accredited University and 1+ years of experience with AWS (Amazon Web Services- Connect). This opportunity is a fully remote, 6-month contract to hire opportunity.

Responsibilities:

• Data extraction for metric reporting
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling, and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Requirements:

• 1+ years of experience with AWS, AWS Connect preferred
• Bachelor's Degree
• Exceptional communication skills, comfort being on the phone and having first-person engagement with bank professionals
• Working knowledge of MS Excel, including pivot tables, macros, filtering, and sorting.