Solutions Engineer, Payments

Job Description Summary

Passfeed is a commerce technology company, headquartered in NYC, dedicated to revolutionizing global payments and growth for businesses worldwide. We've designed our technology to transform offline, outdated processes into simple digital business management solutions in our all-in-one SaaS platform. Passfeed is dedicated to pioneering a truly global ecosystem, enabling merchants to operate anywhere without limitations, and catapult the growth of their businesses without borders.

We’re looking for someone to join our team who can support Passfeed as a Payment Processing, Solutions Engineer to provide exceptional service to a portfolio of credit/debit card payment processing and payment gateway partners and help build the landscape for future growth.

Job Description:

• A background that combines business experience and technical acumen
• Create, gain support, and execute strategy for prioritizing, approaching, and securing payment processing relationships focused on value-added opportunities that directly align with business strategy
• Work with all product teams, stakeholders, global product managers to convert product requirements into end-to-end technical requirements
• Knowledge of payments landscape with understanding of payment gateway technology, APIs, Card Acquiring, eWallets, the global payments landscape and the surrounding ecosystems
• Being the technical liaison for customers and partners, reviewing their existing systems, identify areas where Passfeed could fit in, and assist in scoping out the engineering work needed
• Identify & maintain key operational metrics as well as identify opportunities for business process improvements across multiple card processors and processes
• Directing strategic and operational activities across card processing portfolio management, credit/debit card processing, payment gateways, mobile & cloud based environments, digital wallet/tokenization, and fraud loss mitigation, while also actively seeking ways to change and improve the business units going forward
• Assist in managing and developing documentation on new methods and integrations
• Act as the primary liaison between technical teams and partners in relation to customer impacting payment issues and address escalations in a timely manner; Serving as the key technical contact for our customers and partners as they integrate with Passfeed
• Stay updated and provide expertise on regulatory changes globally and assess implications together with industry dynamics through internal and external resources in compliance with company policies
• Consult with appropriate regulatory agencies when required
• Other ad hoc projects + duties as required

Requirements:

• Bachelor’s degree, or currently enrolled in an accredited university, 1-2+ years relevant experience (internships qualify)
• A background in engineering, CS, physics, math, or another related field, and experience writing code for a production system
• Excellent knowledge of web services, APIs, and related standards such as HTTP, REST, and OAuth
• Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders
• Excellent communication skills: Written, verbal, interpersonal & presentation skills
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages and balance multiple priorities
• Strong observational, analytical, and creative problem-solving skills
• Strong track record of achievements
• Solid organizational skills and pays close attention to details
• Highly adaptable, with a strong ability to multitask
• Proficient in Google Workspace + MS Office, Excel, and PowerPoint