Solution Engineer
Regular priceAbout the job
Kaseya® is the leading global provider of complete IT Management Solutions for managed service providers (MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Join the company with the industry’s most comprehensive, integrated IT management platform that empowers businesses to be more efficient, profitable, and successful.
Kaseya has achieved a valuation of over $15 billion USD as well as sustained, strong, double-digit growth over the past several years. The company is backed by Insight Venture Partners (insightpartners.com) and TPG (tpg.com), two of the leading global private equity firms investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 25 countries across a wide variety of industries. To learn more about our company and our award-winning solutions, go to Kaseya.com or ITComplete.com and to hear from one of our Customer Success Team Leads turned SVP of Account Management, please visit: I Am Kaseya.
Job Description
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. We want AGGRESSIVE people prepared to earn success through hard work and dedication; people who are driven by financial rewards. People who want the opportunity for everything but feel entitled to nothing. We are an IN-OFFICE company - we value collaboration; we know learning is accelerated in an in-office environment allowing for faster career progression and greater productivity. We grow our own talent - over 95% of those in management positions were internal promotions of individuals who joined in entry level positions.
Essential Responsibilities:
- Design and prepare technical presentations and recommend solutions for client issues
- Monitor and collect all technical information and design appropriate workflow for customers
- Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Kaseya's technology to prospective customers, and to drive new product and service offerings in Customer adoption.
- Partner with Sales Executives to educate prospective customers about the superiority of Kaseya products - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
- Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
- Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
- Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions
- Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction
- Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
- Proficient in Windows Operating System
- Concept of networking is desired.
Qualifications:
- A background in technology or business applications
- Experience of Windows server. TCP/IT, System Admin.
- You enjoy learning new things & solving problems.
- You are comfortable engaging customers on the phone.
- You're patient and easy to work with, even when under pressure.
- Business or sales acumen is preferred Must have 2+ years of Solutions Architecting / Solutions Engineering/PreSales/ Sales Engineering/Techno Commerical Presales experience.