IT Operations and Infrastructure Summer Internship

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

I&O Summer Internship

Duration: June 6 - August 19, 2022

Due to the complexity of the COVID-19 pandemic, this internship will likely be entirely remote, depending on PSCU's onsite business practices by Summer 2022, there is a chance that we may host onsite meetings or events in St. Petersburg, FL

Applications will be reviewed in the order received and for those selected to move forward, interviewing starts January 3, 2021

About IT Infrastructure & Operations Team

Infrastructure & Operations is the PSCU IT department responsible for all technology infrastructure and its operations, as well as the operations and production support of all enterprise applications. The department is made up of two teams:

Infrastructure – The infrastructure team is responsible for the technology used by the company daily to deliver services to our member credit unions. This technology includes voice and data networks, telephony, storage, servers, data centers, cloud, and end-user devices.
Operations – the operations team is responsible for the support and operations of all production applications and their supporting infrastructures. This includes all levels of the tiered production support model, as well as support for application implementation, and tier 3 development.
I&O Internship Goals and Objectives

The purpose of this engagement is for an I&O intern to help PSCU design, develop and implement a streamlined and efficient process and associated technical capabilities for running day to day IT Operations.

The intern will collaborate with teams across PSCU to:

Document current processes used to run day to day IT Operations
Processes include steps followed to address alerts, major and non-major incidents reported, working with other PSCU teams, external FI connect, capacity planning, performance analysis etc.
Access efficiency of documented processes and find opportunities to improve.
Identify and assess how existing technology solutions such as Vitor Ops, SPLUNK, Service Now, Solarwinds etc. that could be used to improve the process and overall availability
Document the desired end-state and the process improvements and solutions needed to reach that documented state.
Our Program

When selecting a company for your career are you someone that values bettering communities and the people that live in those communities? Are you looking for an organization that is leading in its industry and continues to grow and innovate based on client needs and industry trends? Does the idea of outstanding team culture and a career that fits your life and goals exciting?

The PSCU’s Summer Internship Program provides you – a junior or senior undergraduate student - with the chance to develop and hone your skills in business. We offer the opportunity to build for your future by learning firsthand the Financial and more specifically Credit Union industry through professional inter-organizational experience, coupled with focused learning opportunities in your chosen career path or developmental interest. You’ll also gain insight into our rich history, our unique culture, and our committed social conscience.

Over the course of this 10-week program, it is PSCU's goal to provide our interns not only with a real job experience that better prepares future graduates for their chosen profession, but to provide them the knowledge and experience vital to navigate a business environment.

In our program, interns will engage with a group of their peers in acquiring a knowledge foundation in Credit Unions, the financial industry, Six Sigma, preparing for a job search, presentation skills, and more. You will also be given opportunities to network directly with industry leaders at PSCU.

PSCU Intern Program Entry Qualifications

Completion of sophomore or junior year in an accredited undergraduate degree program with a 3.0/4.0 GPA at time of application.
Outstanding verbal and written communication skills, with the ability to coordinate thoughts, communicate, completely, and concisely.
Strong, organizational, and detail skills, with the ability to consistently perform as business requests.
Strong critical thinking, problem-solving, and multi-functional collaboration skills.
Ability to adjust easily when directions and priorities change on short notice.
Proficiency in MS Office Suite® with a heavy emphasis on Excel.
Proficiency in software that applies to your major and function-specific internship.
Passion for learning the Credit Union Industry.
Believe in PSCU's culture and values. Ideal candidates passion for their community as well as a commitment to diversity, equity, and inclusion.
I&O Internship Requirements

Competency with basic programming skills and IT infrastructure components, such as servers and operating systems.
An understanding of basic SDLC process
The following abilities and skills are highly desirable: data analysis, general business concepts, research and analysis, collaboration, curiosity, innovation.
General business knowledge, organizational behavior courses, and/or leadership involvement in extracurricular activities
Excel, Word and PowerPoint expertise
Knowledge of dashboarding solutions and/or ways to conceptualize sophisticated data in simple ways preferred.
We are an Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At PSCU, the nation’s premier payments credit union service organization (CUSO), you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself, and invest in your own future, you’ve come to the right place. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self.

Powered by supportive leadership and innovative technology, we have exceptional learning, training, and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

At PSCU, we believe that Diversity, Equity and Inclusion (DEI) engages the workforce to achieve superior results. Our mission is to cultivate a diverse, equitable, and inclusive community where differences are embraced and treasured. We want you to bring your differences to the table, act as a community, and celebrate individuality. DEI sub-committees assist with the program’s mission and vision by providing guidance, education, communication, and celebration of the driving concepts.