Customer Operations Intern (B2B & B2C support) - Summer 2022

Customer Operations Intern (B2B & B2C support) - Summer 2022

Regular price

About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay.

We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our employer partners, we have become the leader in providing employees on-demand access to their earned income (across all industries) allowing employees exert greater control over their pay as our goal from day 1 has been to help people improve their financial health and financial security.

Our mission is made possible by DailyPay's most important asset: our people.

We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America's workforce with the ability to truly harness the power of their pay and take control of their financial lives.

The Internship Details:

  • This position is located in New York City or Minneapolis Minnesota
    • (potential for hybrid/remote TBD based on Covid19 protocols)
  • Hours are 8am-5pm (CST) / 9am-6pm (EST), Monday - Friday, 40 hours a week (1hr unpaid lunch daily)
  • This is a paid internship ($17 per hour)

The Intern Perks:

  • Intern Exclusive Orientation where you'll get to know your intern cohort
  • Professional Development-Intern Academy
  • DailyPal (Buddy) Mentor / resource for day to day questions
  • Networking Opportunities with Senior Leaders
  • Department Project/s
  • Presentation to reflect on your time at DP
  • Free drinks and snacks available in office
  • Fun social events

The Team / The Intern Experience:

In this internship you'll work alongside DailyPay's External Operations team focused on providing support to DailyPay's partnerships and end-users. This role reports directly to the Director of Customer Operations. Your intern responsibilities will include (but are not limited to):

  • Collaborate and learn from multiple cross-functional teams including Partner Support (B2B) and Escalation User Support (B2C) in addition to Revenue, Payments, and Engineering teams.
  • Review partner reporting on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies)
  • Capture partner insights to be shared with our product and engineering team to improve their CX
  • Investigate individual employee use cases with an eye for iteration on existing processes
  • Assist with various other operational projects
  • Support short- and long-term operational/strategic business activities
  • Assist in the collaboration of cross-functional groups
  • Manage project deadlines and ensuring milestones are delivered on time

What You Bring to The Team:

  • Currently pursuing a Bachelor's Degree in Technology / IT / Computer Science, Business, Communications or related field
  • In Fall 2022 you'll be entering your Junior or Senior year of your Bachelor's program
  • Interest in future work in client services or operations
  • Can build strong relationships through effective communication across multiple platforms
  • Can interact and collaborate cross functionally
  • Self-starter with ability to prioritize daily tasks
  • Comfortable with large data manipulation and trend recognition

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

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